FAQ

What can a security system do for you and your family?
How do you know which system is right for your home?
How quickly can you get a system in your house?
Once the system is installed how can you be sure that you are the only one who has access to your home?
Personal service ....when you contact TSC you will speak to a person who will help you ASAP
What happens to your security system if you move to another home or city?
If you work and your children come home before you do, how can you be sure they are safe until you get home?
Already have a security system? - How long before you have to replace it?
What if I am unhappy with my present security system?
How long does it take to install a system?
What are the parts of a security system?
What kind of equipment options are available?
Will the system work if I have pets?
Do I qualify for a discount on my home or business insurance?
What is the Monitoring Station?
What happens in the event of an alarm? Who is contacted?
Why do I need a password or passcode?
What are the Keyholders? What do they have to do?
Do I have to give the Keyholders my disarming code?
What does ULC mean?
What happens if I'm on the phone when an alarm occurs?
What do I do if my system needs service?
What if I want to change information about my system?
Are there any fines for false alarms?
How do I prevent false alarms?
The Memory light is on. What does that mean?
If my premise is not located in the same city as the monitoring station, does that mean I have to pay long distance?
Where do I call if I have a question about my billing?
How do I test my System?

What can a security system do for you and your family?

- Protect your loved ones from harm - specially designed security systems can help to keep your family safe from burglary, kidnapping and violence
- Protect your irreplaceable belongings from damage or theft - some sentimental belongings cost very little but mean a great deal to you; insurance claims cannot replace such items so it is better to prevent them from getting stolen or damaged with a security system
- Increase the value of your home - a home that is known to have a security system is less likely to have an attempted burglary.
- Lower insurance premiums - most insurance companies will give you a reduced premium if you have a security system installed in your home.

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How do you know which system is right for your home?

Every house and family has different security needs. Contact us and we will come to your home and give you a free assessment based on your home and family needs. Our professional staff are fully bonded and knowledgeable in the full range of products and services as well as experienced at installing and servicing security systems. For three years we have been installing security systems for your friends and neighbours. We are backed up by 30 years of TSC professional experience.

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How quickly can you get a system in your house?

From the time you contact our office, you can have a system fully installed and working in 48 hours depending on availability. We work with your schedule to complete assessment and installation

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Once the system is installed how can you be sure that you are the only one who has access to your home?

Once your system is installed you will put in an access code that only you know. It is confidentially sent to the head office for input into the computer system and cannot be accessed or changed without your permission. Of course if you give people your access code then they can disarm your system but The Security Company recommends that you limit the number of people who know your code.

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Personal service ....when you contact TSC you will speak to a person who will help you ASAP

- Excellent pricing on other security products such as smoke and carbon monoxide detectors
-Convenient options for home automation
-Exclusive lifetime warranty ( 100 % parts and service - No questions asked )
-Incentive plans
-Affordable monthly payments
-Professionally trained staff
-Resources of a Canadian National Company, with over 30 years experience in the Security Field

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What happens to your security system if you move to another home or city?

You can move 1 time and not pay a cent to bring your system with you to your new home. Check for a dealer in the area if moving to another city.

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If you work and your children come home before you do, how can you be sure they are safe until you get home?

TSC offers s unique plan to contact you at work when your children come home from school and disarm the system. You can continue to work knowing that your children are home and the system is on protecting them from intruders.

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Already have a security system? - How long before you have to replace it?

We recommend that you upgrade your system every 5 years to be sure you are getting the best system available. The Security Company will give you a free estimate of your present system and make recommendations for upgrading or replacement.

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What if I am unhappy with my present security system?

The Security Company cares about your family's safety and would like to help you choose a plan that is suitable for your home and your needs. We fully guarantee all our parts and work and offer a lifetime no questions replacement guarantee on all our systems.

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How long does it take to install a system?

It depends on the complexity of the system and the lay-out of your home or business. Typically basic installations range from two to eight hours.

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What are the parts of a security system?

The parts of a security system can change, depending on your needs and your premise. Most systems include a control panel, door or window sensors, motion sensors and a keypad. The control panel is the "heart" of your security system. This is where the information from the sensors is analyzed and relayed to the Monitoring Station via the telephone lines. The keypad provides you with access to your system. Door and window sensors have a magnetic seal that detects the movement of a door or window. Motion sensors use infrared technology to detect body heat or movement.

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What kind of equipment options are available?

There are many different types of equipment which can add value to your system. For example, monitored smoke alarms detect smoke and fire and send a signal to the monitoring station, therefore the fire department can be notified even when you're not home. As well, you can get monitored carbon monoxide detectors, heat sensors and freeze sensors, remote control keyfobs and panic buttons. Systems can be customized to suit your needs and budget.

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Will the system work if I have pets?

Yes, but it's very important to let your us know that you have pets because sometimes different types of products have to be used. As well, if you get a pet after your security system has been installed, please let us know.

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Do I qualify for a discount on my home or business insurance?

Yes, but you will have to contact your insurance broker directly to find out what the discount is. If you have one of our monitored security systems, we supply you with an official alarm certificate that you can take to your insurance agent verifying that you have a system.

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What is the Monitoring Station?

When your security system detects an alarm, a signal is transmitted to our Monitoring Station, which is staffed 24 hours a day, 7 days a week, to dispatch the proper emergency personnel. Our attendants are professionally trained and certified through the Security Industry Association (SIA), an organization that sets standards and develops training programs for the security industry. As well, all our stations are Underwriters' Laboratories of Canada listed, which means they meet or exceed the highest standards. They are located in a secure building, complete with back-up systems to ensure constant, uninterrupted service.

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What happens in the event of an alarm? Who is contacted?

When our Monitoring Station receives an alarm signal, the monitoring station will call the premise, confirm the alarm and verify the password. If there is no answer or if the wrong password is provided, the attendant will then notify the police or proper emergency personnel. After that, they will call one of the keyholders you provided when you had your system installed. This is why it's very important to keep this information updated at all times. If you need to change your password or keyholders, please call us at 1(877)901-2050 or (306)937-2273 in the Battlefords.

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Why do I need a password or passcode?

A password/code is highly required as it gives the Monitoring Station Attendant a way of identifying you from someone potentially breaking into your home or business, thus allowing them to make the appropriate decision to dispatch the required authorities. Different passwords/codes can be set up for friends, family members or staff.

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What are the Keyholders? What do they have to do?

The keyholders are people that you define as a responder in the case of an alarm signal of any type. This person can be a neighbour, friend, relative or even a contracted guard service response company. Typically, this is a person who will carry a key to your premises as well as have a valid passcode for your system. The people may be contacted for anything from meeting the police on a burglary or intrusion signal to a flood or temperature sensor.

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Do I have to give the Keyholders my disarming code?

No. Each authorized individual that you allow on your premises should have their own password and an access code. If the person is able to determine their own password and code number they will be able to remember them a lot easier. (The number of access codes may be limited depending on the type of alarm system that you have.)

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What does ULC mean?

ULC stands for Underwriters Laboratories of Canada. It sets the standards for operation for alarm monitoring stations. The standards provide guidelines for monitoring station operations, which include having uninterrupted power supplies, as well as approriate staffing levels, response times and security levels.

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What happens if I'm on the phone when an alarm occurs?

When an alarm is triggered, the security system takes over the phone line and will cut you off so it can send a signal to the Monitoring Station.

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What do I do if my system needs service?

If your system needs service, please call 1 (877) 901-2050 or (306) 937-2273 in the Battlefords area.

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What if I want to change information about my system?

If you would like to change information about your system (i.e. changing keyholders, passwordor adding/changing a disarm code), please call 1 (877) 901-2050 or (306) 937-2273 in the Battlefords area.

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Are there any fines for false alarms?

Depending on the local bylaws for the area in which your protected premise is located, there may be fines, penalties or suspension of service levied by the police department for a false alarm dispatch.

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How do I prevent false alarms?

False alarms are easily preventable as long as you are responsible in ensuring that all full-time and casual users of your system are fully trained on the alarm system's use and able to properly identify themselves to the monitoring station attendant.

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The Memory light is on. What does that mean?

On DSC keypads, the Memory is lit when there has been an alarm. Press * 3 to view which zone had the alarm and then press the # key twice to clear. To clear it, enter your 4-digit code to arm the system and enter it again to disarm the system.

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If my premise is not located in the same city as the monitoring station, does that mean I have to pay long distance?

No. Your alarm systems send signals to the Monitoring Station using a toll free number.

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Where do I call if I have a question about my billing?

You can call us and we will help you with any concerns you may have.

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How do I test my System?

Call the monitoring center at 1-866-283-7233. You will need to supply them with your account number and your password. Ask them to put your account on test for one hour. (Longer if you feel it is necessary. Be aware that the system will automatically come out of test at the end of this time; and while it is in test the monitoring center will not call anyone when they receive a signal.)

Test your system by arming it, and then setting it off by opening any doors or walking through any motion areas you wish to test. Allow the siren to stay on for about 45 seconds and then turn the system off with your four digit code.

Call the monitoring center and ask them what signals they have received. Once they have successfully received the signals, ask them to take your system out of test. If no signals were received please contact us to request service and we will schedule a service appointment with you. You can contact us by phone at 1-877-901-2050 or 1-306-937-2273.  Or you can submit a service request from the contact us page.

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